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Privacy Policy

Welcome to PawPea, operated by Earth Paws Private Limited, with its registered office at Bhandup, Mumbai. We manage and operate the website This Privacy Policy outlines our practices regarding the collection, use, maintenance, protection, and disclosure of information obtained when you access or use our websites and application. We encourage you to read this policy carefully to understand our policies and practices regarding your information.

Changes to Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will notify you about any changes by updating the “Last updated” date of this Privacy Policy. It’s recommended that you periodically review this Privacy Policy to stay informed of updates. Your continued use of the Application after the date of such revised Privacy Policy is posted will constitute acceptance of the changes.

Interpretation and Definitions

The capitalized words have specific meanings defined under certain conditions. The following definitions apply regardless of whether they appear in singular or plural:

  • “Account” refers to a unique account created voluntarily by you to access our Service or parts of our Services.
  • “Application” denotes the software program provided by the Company named PawPea, downloaded by you on any electronic device.
  • “Website” means
  • “Cookies” refer to cookies, permissions, and other trackers used on our website and mobile applications to collect and process data about you to enhance your online experience and improve our services.
  • “Device” refers to any device that can access the Service, such as a computer, cell phone, or digital tablet.
  • “Personal Data” is any information related to an identified or identifiable individual.
  • “Usage Data” refers to data collected automatically during the use of the platform, including information such as your device’s IP address, browser type, the pages of our Service you visit, the time and date of your visit, unique device identifiers, and other diagnostic data.

Collection of Data

We may collect information about you through various means.

Types of Data Collected

Personal Data: This includes demographic and personally identifiable information (such as your name, email address, phone number, address, and other details) voluntarily provided by you while installing the Application, online chatting with our representatives, using services such as spa booking, viewing products, selecting products, making purchases, and sharing feedback.

Financial Data: You may choose to provide payment-related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number, etc.) on the Platform and Third-Party Sources. We will use your financial information only to complete transactions with you and send you relevant offers.

Data from Social Network: User information from social networking sites, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, may be collected if you connect your account to such social networks.

Location Data: We may request access to and track location-based information from your mobile device to provide location-based services.

Push Notifications: We may request to send you push notifications regarding your account. You can opt-out from receiving these notifications in your device’s settings.

Device Information: We may need your device’s permission to access information such as OS (operating system) name, mobile network, device identifier, etc., to optimize your experience.

Data From Contests, Giveaways, and Surveys: Personal and other information may be collected when entering contests or giveaways and/or responding to surveys.

Data Usage: Usage Data is collected automatically when using the platform, including information such as your device’s IP address, browser type, the pages of our Service you visit, the time and date of your visit, unique device identifiers, and other diagnostic data.

Use of Your Data

We use the information collected about you for various purposes:

  • To create and manage your account.
  • For the performance of a contract, including the purchase of products or services.
  • To contact you for updates or informative communications.
  • To provide news, special offers, and general information about our goods, services, and events.
  • To process payments and refunds.
  • To manage your requests.
  • For data analysis, identifying usage trends, and improving our Service, products, and your experience.

Retention of Your Data

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted under applicable law.

Disclosure of Your Data

We may share information about you in certain situations:

  • By Law or to Protect Rights: We may share your information as permitted or required by applicable laws, rules, or regulations.
  • Third-Party Service Providers: We may share your information with third parties providing services to us.
  • Other Third Parties: We may share your information with third parties for business analysis and marketing purposes, as permitted by law.

Children’s Privacy

Our Platform is not directed toward minors. We do not knowingly collect Personal Information from users under 18 years of age.

Tracking Technologies

We use cookies and other similar technologies to store certain types of information each time you visit the platform. We recommend leaving cookies turned on to experience the full features of the website and application.

Internet-Based Advertising

Third-party software may serve ads on the platform and manage other marketing initiatives using cookies or similar tracking technology.


By using the Platform and/or providing your information, you consent to the collection and use of your information in accordance with this Privacy Policy.

Data Security

We are committed to protecting your data. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your data from unauthorized access, alteration, transmission, and deletion.

Options Regarding Your Data

You may review or change the information in your account or terminate your account at any time:

  • By logging into your account settings and updating your account.
  • By contacting us at

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, with some information retained for certain purposes such as fraud prevention, problem troubleshooting, investigations, enforcement of our Terms of Use, and compliance with legal requirements.

Emails and Communications

You may opt-out of receiving correspondence, emails, or other communications from us by:

  • Noting your preferences when registering your account with the Application.
  • Logging into your account settings and updating your preferences.
  • Contacting us at

Contact Us

For privacy-related queries and complaints under applicable laws and regulations, please contact us at:

Last Updated: January 30, 2024