Privacy Policy

This is an online privacy policy of Pawpea.com, a company incorporated under the Companies Act, 2013, having its Registered Office at Bhandup West, Mumbai, Maharashtra.
Pawpea believes in protecting all the confidential information of the customers and site visitors (“You/Your/Yours/Users”). This Privacy Policy explains the type of information we collect from individuals that visit our website and how we store, use, disclose, and protect such information.
To preserve the privacy of its users during their experience on Pawpea, we actively take appropriate measures to ensure the security and protection of your information. This Policy shall apply to any Personal Information gathered and stored by Pawpea. We guarantee that your information won’t be shared with a third party unless it’s necessary to offer you a service.
Authorised Government Payment Gateways
Information security is critical to our business. We work to protect the security of your information during payments. We use authorised payment methods approved by the government to safely encrypt the information you input. We store information gathered on secure computers. We use advanced security technology to prevent our computers from being accessed by unauthorised persons.
By using our website, you confirm that you have read and comprehend these rules and that you agree to be bound by its terms.
1) Authorisation
Users visit Pawpea.com at their own discretion and explicitly grant their information with their sole permission. Without your permission, we will not sell or rent any of your personal information—including your name, address, email, and debit/credit card information—to a third party except in cases where the third party is directly related to Pawpea. Without your consent, we will not provide your name, address, or any other information that individually identifies you to any third party, while we retain the right to do so in response to a legally valid request for its disclosure. However, we disclaim all liability for any third-party actions that may have led you to our website.
2) Cookies
We use cookies for a better customer experience. These cookies provide us with the information we need to enhance our website and your user experience while also assisting us in giving you the best service possible. When you first visit our website, we’ll ask you if you’re okay with us using cookies.
3) Disclosure to Third Parties
Pawpea strictly maintains the security of your personal data, but we may disclose user information in the following cases:
- Pawpea shall disclose the information collected to shipping companies to facilitate the delivery of products. The information disclosed will only be related to ensuring the product reaches the right destination.
- Pawpea shall disclose the personal information to our vendors.
- Pawpea shall disclose the information to persons directly concerned with the evaluation and use of the information, which includes employees.
- Pawpea may release user information if obliged to do so by law or in the good faith belief that doing so is essential to comply with state and other regulating authorities.
- If Pawpea is bought out by or combined with another company, we retain the right to transfer or assign the user data we have gathered as part of such a merger, acquisition, sale, or other change of control.
- Pawpea also reserves the right to disclose user information that we believe, in good faith, is appropriate or necessary to:
- Prevent liability and safeguard Pawpea against fraudulent, abusive, or unlawful use.
- Examine and defend against any claims or allegations made by third parties.
- Work with law enforcement authorities.
- Maintain the security or integrity of the website.
- Defend the rights, property, or personal safety of users.
4) Usage of Information
Pawpea may use the collected information for:
- Managing user accounts on Pawpea.com.
- Providing and improving services.
- Remembering your personal information to save time on future visits.
- Understanding your preferences to enhance and customise relevant suggestions/services.
- Communicating with you via email, telephone, or other modes regarding services or products.
- Enforcing and communicating important notices, updates, or changes in the services, use of the platform, and terms/policies governing the relationship between you and the company.
- Detecting, preventing, and protecting Pawpea from any errors, fraud, or other criminal or prohibited activity.
- Internal purposes such as auditing, data analysis, research, and improvement relating to the platform or services.
- Transferring data to regulatory authorities or other appropriate authorities as required by law.
5) What Information Do We Collect?
Pawpea limits itself to gathering data essential for:
- Delivering correct services.
- Executing your purchase or issuing a refund.
- Developing new products and services.
The categories of Personal Information we gather and handle include:
- Names of individuals to whom purchases are shipped, including addresses and telephone numbers.
- Information about the products you are interested in, including your opinions and preferences.
- Phone numbers used to call our customer service number.
- Technical data and related information about your device, system, and software related to the platform.
6) Retention of Personal Information
We will only keep your personal information as long as necessary, allowed by law, or mandated by regulatory regulations. Additionally, we could keep your personal information for as long as required to accomplish the purposes for which it was gathered, including meeting any legal, administrative, accounting, or reporting requirements.
Pawpea also maintains necessary administrative, technological, and physical precautions to protect your personal information against accidental, illegal, or unauthorised destruction, loss, access, or disclosure.
7) Payment Safety
Pawpea ensures it will take all reasonable measures to protect the personal information of its users. When entering sensitive personal information, such as bank account information, credit/debit card information, or details of any other payment instrument, the information is encrypted and secured using reputable encryption software. However, users are solely responsible for the correct usage of their payment instruments. Pawpea disclaims all liability for improper use of payment information.
8) Grievances
Pawpea complies fully with all relevant Indian laws and takes user privacy concerns seriously. If you believe Pawpea has not adhered to this Policy regarding your Personal Information or if you have any questions or concerns, you may contact us at:
Email ID: thepawpea@gmail.com